Warning, this is a lengthy post, but this topic really struck a nerve. As someone who was in the customer service space for over 25 years (more depending on some definitions), I have had a difficult time watching the descent of the discussion on Reddit in the Supernote community. What used to be a place for serious discussion and support, both by community members and the company, has devolved into a constant barrage of hate, vitriol, and drama. Don't get me wrong, Ratta is not perfect as a company, and I have been a leading proponent of them not being as restrictive on comments about other competitors. While I recognize their right to do so, I just think it's a bad look from a public relations perspective. Additionally, the delays surrounding the A5X2 and the decision to reduce transparency has caused even more angst. Acknowledging all of that, there is something even more insidious at play here. First, we need to examine what started this firestorm. In October, Ratta rele...